FAQ

📄 FAQ – Cozy Pet Nook

1. Where do you ship?
We currently ship within the United States.

2. How long does shipping take?

• Standard Shipping: 3–7 business days.

• Express Shipping: 2–3 business days.

• Orders are processed within 1–3 business days before shipping.

3. Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders over $50.

4. How can I track my order?
Once your order is shipped, you will receive an email with your tracking number. You can also track it directly on our “Track Order” page.

5. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received. Please check our Refund & Return Policy page for full details.

6. What if my item arrives damaged?
If your order arrives damaged or defective, please contact us within 7 days of receiving it, and we’ll be happy to send a replacement or process a refund.

7. Do you sell eco-friendly products?
Yes. We carefully select products that are safe for pets and the environment, including eco-friendly toys and accessories.

8. How can I contact customer support?
You can reach us anytime via:
📧 Email: support@cozypetnook.store
We typically respond within 24 hours.